HomeLink Canada believes it is important to protect your privacy and we are committed to giving you a personalized service that meets your needs in a way that also protects your privacy.
This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy. You should read this policy in conjunction with the product and Website Terms and Conditions.
We have taken measures to ensure that your personal data are protected from unauthorized access, deletion or modification. We will make all reasonable efforts to ensure you that your privacy interests are protected. Your personal data will be disclosed only to authorized persons within our group.
Your personal information is confidential and will not be used for direct marketing, unless you give your consent (opt-in – principle).
In case HomeLink Canada uses a hosting provider, HomeLink Canada assures that the hosting provider provides the security of the personal information and will sign a confidential agreement.
Collection of Personal Information
HomeLink Canada collects personal information from members who register with HomeLink Canada to exchange their homes with other members of HomeLink International Association (“HLIA”). This information is then published in a directory (“Directory”) along with a description of the home offered for exchange which is written/approved by the member. In registering with HomeLink Canada members acknowledge that their personal information will be published in the online electronic version of the Directory.
Only the information that is necessary will be asked.
HomeLink Canada also collects personal information of members requesting access to home exchange listings, and in order for HomeLink Canada to be able to respond to a request for information or feedback from members or visitors to the Site.
If you choose not to provide HomeLink Canada with your personal information, it may be unable to provide you with its services or respond to a request for information or feedback given by you.
Examples of personal information HomeLink Canada collects include but are not limited to: name, address, email address, phone and fax numbers and credit card details.
HomeLink Canada only collects personal information by lawful and fair means and not in an unreasonably intrusive way.
HomeLink Canada only collects personal information directly from an individual and makes known the purpose for which personal information is being collected at the time it is being collected.
[Particular areas of our web site employ the use of temporary cookies. For example, HLIA uses temporary cookies to maintain a user’s state – such as logged in or not logged in. The concept is similar to visiting a theme park and receiving a hand stamp which allows entrance and exit throughout the day. Temporary cookies do not actually write anything to your hard drive.]
By agreeing to these terms you authorize us to use ‘cookies’ to monitor how people use our site.
Use and Disclosure
As a general rule, HomeLink Canada will not use personal information for a purpose other than the primary purpose for which it is collected unless HomeLink Canada has obtained your consent to such use.
HomeLink Canada will not disclose your personal information to any third parties except to the following:
for the purpose of facilitating home exchanges between members of HLIA and you consent to such disclosure.
Your personal information may also be available for public viewing by visitors in a “Visitors” area of the Site. However, your contact details will not be on public display and are only available for viewing by other members in a secure “members only” area of the Site.
You also consent to HomeLink Canada using your personal information for the purposes of:
(a) providing you with its services;
(b) responding to a request for information and/or feedback by you; and
(c) marketing and promoting its services and providing you with any information HomeLink Canada considers may be of interest to you;
at any time, including changes to its services and the Site.
If you do not wish to receive future marketing or promotional material from HomeLink Canada, you may contact it at any time by sending an email to the following email address requesting that no further material be sent to you. HomeLink Canada will as soon as reasonably practicable after receiving your request, remove your contact details from its database.
HomeLink Canada may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this. We and other organizations may use and search these records to:
Once your personal information is collected, HomeLink Canada then uploads that information to a central HLIA database which is maintained by HLIA.
HomeLink Canada will take all reasonable steps to ensure that personal information that it holds about a member is accurate, complete and up-to-date. Where a member registers with HomeLink Canada,it will provide a proof copy of their advertisement, upon request, at any time during the registration period and/or where a change is made. Changes are made only at the request of the member. It is the member’s responsibility to ensure that the proof sent to them is accurate and in keeping with that information which they are satisfied will be disclosed to other HLIA affiliates and members.
Please remember that communications over the Internet, are not secure unless they have been encrypted. That is why you acknowledge that no data transmission over the Internet is totally secure. Accordingly, HomeLink Canada does not warrant the security of any information which you transmit to it. Any information which you transmit to HomeLink Canada is transmitted at your own risk. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We can not accept any responsibility for any unauthorized access or loss of personal information that is beyond our control.
However, once HomeLink Canada receives your transmission, HomeLink Canada will take all reasonable steps to protect your personal information from misuse, loss or unauthorized access which may include but is not limited to any one or more of the following measures: secure network links, firewalls, password protection and virus protection.
All your personal data submitted through HomeLink Canada’s secure online forms is transferred over the Internet using industry-standard Secure Sockets Layer (SSL) encryption technology. This means that all your personal data is scrambled before it is sent over the Internet, so that it can be read only by the intended recipient.
You can always double-check to make sure that your data is being encrypted and sent in a secure mode:
On request by you, HomeLink Canada will make known to you the types of personal information it holds about you, the purpose for which it is held and how it collects, holds and uses that information.
Upon the completion of a home exchange, your exchange partner may submit an Exchange Evaluation either to their HomeLink registrar to be forwarded to us, or to HomeLink Canada directly. Upon receipt of an Exchange Evaluation about you, HomeLink Canada will provide a complete exact copy for you.
If your request for access is denied, HomeLink Canada will provide you with reasons for its decision.
Correction of your personal information
If you believe that the personal information HomeLink Canada holds about you is inaccurate, incomplete or not current, please advise us and we will take appropriate measures to correct it or delete it.
If you have any queries or complaints relating to the handling of your personal information, please Contact Us
From the moment on that you have registered, you automatically agree to all these terms as well as to the terms stipulated in the ‘Website Terms and Conditions’.
You acknowledge that you are sufficiently acquainted with the English language in which these terms, as well as the terms in the ‘Website Terms and Conditions’ are stipulated.
If you have any queries or complaints relating to the handling of your personal information, please contact the following:
Updated : 1 January 2018
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